Customer Support
Talk to a real person on our team.
Questions about an order or something not working on the site? Our support team is based in-house and reads every message. No bots, no runaround, just a straight answer from the people who run the shop.
Human replies
Every message is read and answered by our team
Order tracking help
Lost, delayed, or wrong order? We’ll sort it out
Secure & private
Your details stay between you and our support desk
7 years serving labs
Trusted by researchers since 2018
Reach us directly
A few ways to get in touch
Prefer to skip the form? Email or call us straight away. We’re happy to help during business hours.
Hours of operation
- Monday – Friday9:00 AM – 5:00 PM
- Saturday10:00 AM – 2:00 PM
- SundayClosed
- Major holidaysClosed
We answer questions about website issues and order issues only. Our team can’t advise on how to use any product. All products are sold strictly for laboratory research use only.
Before you write
Quick answers
Can you tell me how to use a product?
No. Everything we sell is for laboratory research use only, and our team can’t provide usage, dosing, or application guidance of any kind.
Do you offer discounts?
Yes! We offer discounts all the time! In order to get them, you'll need to subscribe to our email newsletter.
How fast will I hear back?
Within one business day in almost every case. Messages sent over the weekend are answered the next business morning.
The website isn’t working. Who do I tell?
Use the contact form and pick “Website issue,” or email us a quick screenshot. Details like your browser and what you were doing help us fix it faster.