NO! That would be illegal. RCS Research also known as Research Chemical Supply sells “Research Chemicals”. Research chemicals are chemical substances used by scientists for medical and scientific research purposes. One characteristic of a research chemical is that it is for laboratory research use only; a research chemical is not intended for human or veterinary use. This distinction is required on the labels of research chemicals, and is what exempts them from regulation under parts 100-740 in Title 21 of the Code of Federal Regulations (21CFR).

RCS Research specializes in the synthesis of highly purified , proteins, peptides and amino acid derivatives for research and development. Our products are intended for lab research purposes only.

We require an application and approval from our compliance department before allowing you to purchase from RCS Research. This is designed to prevent improper use of our products.

Your vial did not show up empty. Per the product description our peptides require you purchase Bacteriostatic Water to mix with the lyophilized powder at the bottom of the vial.

A link to our product specification mixing ratio’s was provided in your order confirmation e-mail.

Unless your order contains products with a specified “Ships on” date it will ship within 2 – 3 business days, 3 – 4 business days during a holiday sale.

On occasion orders paid for via eCheck will be held for 5-7 business days. We review all eCheck orders and make a decision based on the order amount and you order history. These orders will receive a tracking number, however they will be set aside.

Orders containing products with a specified “Ships on” date will be issued a tracking number. Your tracking WILL NOT update until 24 hours after the agreed upon “Ships on” date. Per the product description this date can vary 3 – 4 business days. Do not email customer service inquiring on the whereabouts of your order until then.

If your order has shipped and the carrier has received your order there is NOTHING we can do about possible delays. You must contact the carrier to receive updates outside of traditional tracking. We see exactly what you see when tracking a package.

Selling Research Chemicals comes with a level of responsibility higher than most industries. The rules are very clear. Products must be labeled as a Research Chemical and you agree that you are qualified to use them in a legal manner. We explain this on our homepage, in our product descriptions as well as in our T.O.S.. Our customer service team ignores all inquires relating to the use of our products. We are nothing more than a chemical supply company. You are the qualified professional that purchased the products. We are a chemical supply company as indicated in our name “Research Chemical Supply”

Orders ship within 2 business days from when they are placed unless we are in the middle of a holiday sale. During holiday sales orders make take up to 3 – 4 business days to ship.

Business days are Monday – Friday.

We offer 3 to 5 business day shipping and 1 to 3 business day shipping.

We are not responsible for delays in delivery by the carrier. We will do our part to ship your order in a timely manner. All inquires about shipping delays should be directed to the carrier. Our customer service team sees the same thing you do when tracking an order. Shipping refunds for delays caused by the carrier will not be granted.

When:

If your question is not answered in the above FAQ then send us an e-mail. If your question pertains to something that is answered above in the FAQ our e-mail response will be a link to this FAQ Page.

How:

Our customer service team is available 7 days a week.

E-mail Help@RCS-Research.is

Phone 877-208-4481 however, in an effort to provide a quick turnaround to answering your questions we currently only offer support via e-mail.

For written inquiries:

RCS Research

275 New North Road Islington Suite 5030

London, N1 7AA, United Kingdom